We take great pride in our reputation for quality and excellent value. If for any reason you are not completely satisfied with your purchase, we will assist you with a prompt return.

Return for Exchange

Simply make a new a purchase for another size or style of equal or greater value from Fenvy.com and return your original item(s) for refund. Please include the original invoice and the new order # with your return package within 7 days. Once we receive your return we will refund the purchase price of the returned item without any restocking fee. Shipping charge is non refundable. 

Return for Refund

All refunds are subject to a 15% restocking fee and must be returned to us within 30 days of delivery. Refunds are for the cost of the merchandise only and do not include the shipping cost. Orders with free shipping will have actual shipping deducted on top of restocking fee.

Due to seasonal nature of Halloween, order placed from October 1st to October 31st is not subject to refund. You may still exchange for a different size or style by placing a separate order of equal or greater value from Fenvy storefront. We will issue a refund once we receive your return and verify your new purchase.

Non-Returnable Items

  • Any item that has been worn, used or altered.
  • Socks, stockings
  • Undergarments including thongs, g-strings, panties
  • Wigs
  • Pet Costumes

 

Return Guideline

All products must be returned to us in the same condition that you received them in. Any and all items are subject to inspection upon arrival. Please allow 5 to 7 business days for processing.

  • Any item(s) which shows any signs of wear or use will not be accepted.
  • Item(s) missing any accessory(s) and/or original packaging materials will not be accepted.
  • Item(s) removed from their original clam shell or blister packaging will also not be accepted.
  • Buyer is responsible for return shipping cost.

 

Please ship the unwanted items back via a traceable shipping method to ensure a safe and documented delivery along with the following:

  • Brief description of reason for return
  • Original invoice
  • Email Address
  • Telephone number and best time to contact

 

Return Address
Fenvy Returns
20462 Carrey Road
Walnut, CA 91789